Patient Counselling & Communication Skills
Good counselling is one of the most valuable services a pharmacist provides. This course gives you practical frameworks for structuring consultations, checking understanding and supporting patients to take their medicines as intended.
You will also explore how to handle difficult conversations and adapt your communication for patients with different needs.
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Foundations of Patient-Centred Counselling
What effective counselling looks like and how to structure a consultation. -
Supporting Medication Adherence
Understanding why patients do not take medicines as prescribed and how to help. -
Communicating Across Different Needs
Adapting your approach for every patient. -
Challenging Conversations
Staying professional and effective when conversations get difficult.
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